Return, Shipping and Warranty Policy

akgoodlight.com

Shipping & Handling:

Shipping is free with your minimum $50 order. Smaller orders ship for just $10.00. Flat rate of $12 for Alaska and Hawaii.

Normally, all orders will ship within 2 - 3 business days. Please allow up to 3 - 5 business days for larger orders to be processed and shipped. 

Akgoodlight.com's order notification can be found within your customer account. These statuses may change from, Awaiting Authorization, Processing Order, Shipped and Completed. 

A Tracking Number Will Be Given To Assure Fresh Delivery Guaranteed.

Once your order status has changed to shipped, please track your order to be available at the delivery address to receive your order. 

The sales team at akgoodlight.com is not responsible for any items left by the shipping courier.

Please Contact us at info@akgoodlight.com for any additional questions.

Warranty Redemption:

Check each owner's manual for warranty instructions. Item(s) should be returned following the instructions in the owner's manual. If you cannot find an owner's manual contact us at info@akgoodlight.com for a PDF version. 

For any reason, if a mistake was made on a order's billing or delivery address please an order cancellation will issued. 

A cancelled order notification means that your bank / credit card will not be charged for the items ordered.

Returns:

No Returns on perishable food items.

Products may not be returned for the following reasons:

  • No Returns on Parts
  • Non-Warranty Exchange
  • No Returns on Prepackaged Foods

Upon Deliveries:

Once your order status has changed to shipped, please track your order to be available at the delivery address to receive your food items. The sales team at akgoodlight.com is not responsible for any items left by the shipping courier.

An Undelivered Package:

Any undelivered packages will automatically be sent back to the sender, normally to akgoodlight.com's facility. Our sales representatives will make every effort to contact you in the event this were to occur. If we cannot contact you for any reason, the order will be cancelled and promptly refunded. This includes missing or partially shipped packages.

Broken Bulbs, Dimensional Items and Custom Pallets

If you suspect for any reason your large ticket item(s) arrive damaged, please follow the shipping instructions for returns.

To continue our promise for a 100% customer satisfaction guaranteed, please contact us at info@akgoodlight.com for help or inquiring on damaged while shipping.

Fragile items such as bulbs arrive fully intact 99.9% of the time and they arrive fresh from the assembly line. Giving our customers yet another lighting advantage.

Please contact us at info@akgoodlight.com for questions on parts. 

Please contact us at info@akgoodlight.com for questions upon delivery.

Manufacturer's Warranty:

All items are delivered new in the box and are eligible to a full warranty provided by the manufacturer. AK Goodlight's company policy is to fulfill individual warranties for all orders, processed by our retail front at akgoodlight.com. Info@akgoodlight.com

Coupons and Savings:

Use code, save5 to save 5% on your first two purchases.

 

Miscellaneous:

Please be aware, most items will not ship to a PO Box. Please verify with your PO Box provider if they will allow bulky, heavy or perishable items.

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100% customer satisfaction guaranteed

Free shipping with every purchase of $50 or more

Multi-item discounts at checkout